require 'headius/enterprise_support'

We wrote the runtime.

We'll make sure yours keeps running.

Dedicated JRuby support from the people who actually build it. Priority bug fixes, debugging, performance work, and profiling from the core developers.

Your production issue is our priority

Most support contracts connect you to someone who read the docs. Ours connects you to someone who wrote the code. When you hit a threading issue, a memory leak, or a performance wall in JRuby, we don't need to reproduce it and escalate — we already know where to look.

There is no tier-one support at Headius. There is no escalation path. You are already talking to the engineers. That's the whole point.

irb(headius) 
irb> ticket = Headius::Support.open(
  priority: "high",
  issue: "ThreadError: deadlock"
)
=> #<Ticket id: 4271, status: :open>

# four hours later

irb> ticket.reload.status
=> :fix_committed
irb> ticket.resolution
=> "jruby/jruby@a3f8c2d"
irb> ticket.patch_release
=> "Released"

Support Packages

Pick a tier. Or keep reading for something a little more bespoke.

class Professional < Support

For teams getting started or running smaller deployments.

  • Priority email to core devs
  • Advance release notifications
  • Knowledge base access
Professional.new.inquire! 
class Expert < Professional

For teams that need faster answers and actual fixes.

  • include Professional
  • Direct chat (text, video, audio)
  • 1 priority bug fix / month
  • Architecture guidance
Expert.new.inquire! 
class Enterprise < Expert

For organisations running JRuby at scale in production.

  • include Expert
  • Unlimited priority bug fixes
  • Debugging & profiling sessions
  • Discounted consulting rates
Enterprise.new.inquire! 
def method_missing(name, *args, &block)
# None of the above quite fit?
# We'd rather build the right thing than sell you the wrong tier.
# Tell us what you need — we'll figure it out together.
super unless Headius.can_help?(name)

Let's Talk

Evaluating JRuby? Migrating to it? Already running it and hoping nothing breaks on a Friday? Whatever your situation, we'd like to hear about it. We're not going to hard-sell you — if we can help, we'll tell you how. If we can't, we'll tell you that too.

  • email support@headius.com
  • irl At a Ruby or JVM conference near you
  • vibe Friendly. Professional. Slightly metal.
Headius::Inquiry.new do |f|

Or use the full inquiry form on our contact page.